Airbnb’s full message
The message below is reproduced as provided, with my name removed.
Hi [name removed],
Thank you again for bringing this matter to our attention. Now that our investigation is complete, I wanted to follow up with more information on our security cameras and recording device policy. Airbnb prohibits all hidden cameras. Airbnb also prohibits security cameras and recording devices that are located in or observe the interior of listings, regardless of whether they’ve been disclosed. Airbnb requires that Hosts disclose the presence and location of all exterior security cameras and recording devices.
You can find more information about our policy here:
We heard you, and we've reviewed the experience you reported. Based on the information provided, we were not able to conclude that there was a violation of our policy. We understand that may not be the outcome you were looking for, but appreciate you taking the time to raise this concern.
After a full review of the available information, we’ve determined that your account should be removed from the Airbnb platform because you didn’t comply with our policy prohibiting harassment and threats. You can read more about this policy here:
Removal means that your account will no longer be accessible, and you won’t be able to create another one. You can read more about removal here:
Any upcoming reservations that you booked as a guest have been canceled and we’ve fully refunded you.
We understand that the information we have may not tell the full story. Please submit an appeal if anything appears incorrect or if you’d like to share more details that we should consider.
You can do this by going to:
Then, enter your email and password, and follow the prompts. A member of that team will aim to contact you within 72 hours of submitting the appeal.